Refund Policy

You have the right to cancel your order within 14 days without giving any reason, unless the product is custom-made or personalized.

Exclusion of Withdrawal

According to §312g BGB, the right of withdrawal does not apply to:

Personalized products made to your specification.

Cancellation Period

The cancellation period is 14 days from the date you received the goods.

To Exercise Your Right

Send us a clear written statement (email is fine) to:

Purely Us

Plaußiger Straße 35, 04318, Leipzig, Germany
Email: support@purelyus.com

Consequences of Withdrawal

We will refund your payment (excluding shipping fees) within 14 days of receiving your returned item. Return shipping costs are the customer’s responsibility.